Xenia Kourtoglou as a keynote speaker at Linkage Summer Session with Mike Abrashoff

Xenia Kourtoglou was invited as a keynote speaker at the Linkage Summer Session on Leadership, with Mike Abrashoff—an outstanding, international leadership speaker and author—as a guest speaker.  For the scope of this event, Focus Bari designed and conducted in cooperation with the Linkage team an “extraordinary” B2B study, the results of which were presented at the event.  The study was remarkably successful, as it was completed by 320 leaders and enterpreneurs of the private sector, who expressed their views, attitudes and intentions regarding a possible leadership cooperation between the private and the public sector. Participants stated that it is the public sector who is responsible for inviting them to cooperate, and spontaneously expressed their reservations, as well as their recommendations in order for them to join such a cooperation for the healthy development and growth of our country.  What is also worthnoting is that they all feel that “the momentum is now”, openly expressing their willingness to leave their current position and contribute to the welfare of our national management and economy.

See the study’s basic findings here

Xenia Kourtoglou of FOCUS BARI at Posidonia YES to Sea Tourism FORUM 2019

The Posidonia YES to Shipping/Sea Tourism FORUM is an organization that aims at bringing together the young who are interested in entering a professional career in one of Greece’s main industry—shipping and sea tourism—and FOCUS BARI, a proud sponsor of this initiative supports the event with a specially designed and exclusively conducted research study every year, since 2017.  This year, the study was conducted in two “legs”, one addressing the young, and the other addressing shipping companies which are active in sea tourism/cruises/yachting.  Results revealed both populations opinions, perceptions and expectations from each other, as well as their proposals on how to improve and develop this cooperation and Xenia Kourtoglou presented the main findings at the special conference which was held on May 29 at Domotel Kastri, addressing a vast audience. 

You can find the presentation here

One of the most interesting contributions at this year’s 6^th Digital Banking Forum which was organized by Ethos Media on March 21, 2019 was Anna Karadimitriou’s, titled “It’s not about Transformation, its’ about Shift”.  Anna has more than 25 years of experience in consumer insights, and with her 5-year specialization and international accreditation on Customer Experience (CXPA), is one of the few qualified professionals on CX in Greece.  Anna’s presentation focused on the Banking Sector, showing how NPS has developed in the last 3 years that Banks are becoming more digitalized, presented successful case studies and concluded with the “Do’s” and “Dont’s” of a successful CX focused organization of today: a shift in the culture, a focus on the customer, and a holistic approach using technology as a vehicle to continuously offer an always improving customer experience that every citizen expects from his/her Bank today.

See the presentation here

Valeria Tsamis, Managing Director of Focus Bari, presented the findings of a large-scale Qualitative and Quantitative Study that Focus Bari conducted among ACEO Members (Association of Chief Executive Officers). The presentation took place at ACEO’s General Assembly 2019 which was held on Wednesday, March 6th 2019 at the auditorium of the OTE Academy. The survey’s results were extremely interesting and fruitful, for they comprise a key evaluation tool and a future strategies and tactics guidance mechanism for ACEO.