myFocus

EIEP NATIONAL CONFERENCE

FOCUS BARI WITH TWO PRESENTATIONS AT THE EIEP NATIONAL CONFERENCE

The EIEP National Conference took place on October 22, 2020 under “phygital” conditions:  all speakers gave their presentations at the OTE Academy amphitheater, keeping all pandemic protection measures, while the vast audience was present at the conference online.  Focus Bari had two contributions at the Conference.  Xenia Kourtoglou presented “The Key to Success in CX”, sharing the most recent status of Greek consumers at the pandemic year, and followed with how an organization can proceed to a “total transformation” into becoming real CX-centric.  Xenia closed her presentation with a set of valuable tips that comprise the “key to success in CX”

See Xenia’s presentation here

Anna Karadimitriou presented the exclusive Focus Bari “WOW CX Stories”.  For the third year in a row, Focus Bari designed and conducted a special national survey that explores and records the most positive customer experience stories as described spontaneously by Greek consumers; this “special” year, the study was conducted twice, allowing us to record all the efforts made by organizations to adapt their CX in the pandemic conditions.  Anna presented all these experiences and the way a WOW experience is revealed during these special times, offering the audience valuable knowledge, as well as practical tips, coming directly from real life.

See Anna’s presentation here